Overview
At Kirtesy, we understand that your journey with us doesn't end when you click 'buy,' and that's why we've crafted a shipping policy that is transparent, straightforward, and customer-friendly. Our goal is to make the shipping process as seamless as possible, ensuring your packages reach you promptly and securely. Your satisfaction is not just a goal; it's our commitment.
Shipping Methods
Due to the unique nature of our current products, we currently exclusively offer ground shipping through USPS Ground Advantage, ensuring the fastest delivery within 2-5 business days to our customers across the United States. As part of our ongoing commitment to customer satisfaction, we are actively exploring the integration of additional shipping carriers to further enhance our services and accommodate the diverse needs of our valued customers.
Order Processing
Orders are processed within 1-3 business days after payment is confirmed. If you place an order on weekends or holidays, it will be processed the following business day. You will receive an order confirmation email when your order is placed and a shipping confirmation email with tracking information once your order is shipped.
Shipping Charges
We offer a flat $5 shipping and handling fee for all orders under $100 within the United States. Our goal is to keep things simple and transparent, so you always know what to expect at checkout. Enjoy a seamless experience every time you shop with us.
Free Shipping
Enjoy free shipping on orders over $100 within the contiguous United States. Please note that this promotion is subject to change at any time.
Shipping Destinations
Currently, we only ship within the United States. However, we are actively working on shipping solutions for our international customers and look forward to offering worldwide shipping in the future.
Delivery Times
Delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or carrier delays. While we are not responsible for shipping delays, we are committed to assisting you in tracking your order.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.
Lost or Damaged Items
In the unlikely event that your order is lost or arrives damaged, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue promptly.
Returns and Refunds
For information on returns and refunds, please refer to our Refund Policy for details.
Changes to the Shipping Policy
We reserve the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
Contact Us
If you have any questions about our Shipping Policy, please contact our customer service team at team@kirtesy.com. We are here to assist you and ensure that your shipping experience with Kirtesy is positive and worry-free.