Overview
Every Kirtesy commitment is shaped by precision and guided by an unwavering dedication to client satisfaction. Transparency governs each transaction with structured clarity and refined care, ensuring trust remains continuously upheld. Returns and exchanges are not accepted. Refunds are extended solely under qualifying conditions to maintain consistency and uphold product integrity.

Regulatory Compliance
Due to the distinct nature of Kirtesy products, many of which include aromatic, oil-based, or consumable elements, this policy aligns with all applicable health, safety, and retail compliance standards. Familiarity with these terms ensures a seamless and respectful client experience for all parties.

Final Sale Policy
All Kirtesy purchases are considered final sale. Returns and exchanges are not accepted under any circumstances. This policy protects the quality assurance standards of every product and reflects the personal nature of fragrance and scent-related items.

Damaged or Defective Items
Compensation is considered only when products arrive physically compromised or materially flawed. Claims must be submitted within 24 hours of confirmed delivery and must include clear photographic documentation of the item and all packaging. Claims submitted beyond this timeframe cannot be honored. Qualifying cases may result in reimbursement, replacement, or store credit at Kirtesy’s discretion.

Order Discrepancies
Errors in product fulfillment, such as incorrect items, quantities, or variants, must also be reported within the same 24-hour window. Valid documentation, including original order confirmation and photographs, is required. Once verified, Kirtesy may issue a refund or store credit as appropriate. Delayed reports beyond the stated window are not eligible for consideration.

Refund Eligibility
Refunds are granted exclusively in instances of confirmed damage, manufacturing defect, or fulfillment error. To remain eligible, items must remain unused, unopened, and in original condition with all original packaging intact. Proof of purchase and appropriate visual documentation are required for all refund requests.

Non-Refundable Circumstances
Refunds will not be issued under the following conditions:

• Damage due to improper handling, misuse, or storage post-delivery

• Sale, promotional, or discounted merchandise

• Variations in scent perception or personal preference

• Orders without photographic proof of issue

• Requests submitted outside the stated reporting window

• Shipping fees, which are non-reimbursable under all circumstances

Lost, Stolen, or Missing Packages
Kirtesy disclaims liability for parcels confirmed as delivered by the carrier but reported lost, stolen, or missing thereafter. Clients are encouraged to select secure delivery locations. In exceptional cases, store credit may be issued at Kirtesy’s discretion, less any shipping charges. Such accommodations are made without obligation and do not establish precedent.

Gift Purchases and Store Credit
Items purchased with gift cards are eligible for store credit only and cannot be refunded to another payment method. Store credits issued in response to refund claims are valid for one year from the date of issuance. They are non-transferable, non-exchangeable, and not redeemable for cash.

Refund Procedure
To initiate a refund request, clients must submit a written claim to team@kirtesy.com within 24 hours of delivery. Claims must include:

• Order number and client name

• Description of issue

• Photographic documentation of the item and shipping packaging

• Proof of purchase (confirmation email or receipt)

Once approved, refunds will be processed to the original payment method within seven business days. Refunds cannot be reissued to alternate accounts or names. Unauthorized, incomplete, or unverifiable claims will not be accepted under any circumstances.

Policy Updates
Kirtesy reserves the right to modify or amend this Refund Policy at any time without prior notice. Changes become effective immediately upon publication and apply to all orders placed thereafter.

Client Assistance
For questions regarding this Refund Policy, eligibility criteria, or specific order concerns, please contact the Kirtesy Client Service Team at team@kirtesy.com. All inquiries are answered with discretion, efficiency, and a consistent commitment to exceptional service.